FAQ's

Here are 10 frequently asked questions for Out of Africa - Jewelry:

1. General & About the Jewelry: Where does Out of Africa - Jewelry source its pieces? Our unique and handcrafted jewelry is sourced directly from talented artisans in Kenya, Africa.

2. Are your jewelry items truly handmade? Yes, every piece of Out of Africa - Jewelry is lovingly handcrafted by skilled artisans in Kenya, ensuring authenticity and unique character.

3. What kind of materials are used in your jewelry? We work with various materials that reflect Africa's rich artistic traditions, including natural beads (glass, seed, wood), ethically sourced metals, leather, and vibrant textiles. Specific materials are detailed in each product description.

‍4. Purchasing & Shipping: How do I purchase jewelry from Out of Africa - Jewelry? You can purchase our jewelry through our Etsy store. Click on our website's "Shop Now" buttons, which will direct you to our Etsy listings.

‍5. What are the shipping costs and delivery times? Shipping costs and delivery times are calculated and provided by Etsy during the checkout process. Please refer to Etsy's shipping policies for detailed information.

‍6. Do you ship internationally? Yes, our Etsy store ships internationally. However, please be aware that international orders may be subject to import duties, taxes, and other fees levied by the destination country, which are the customer's responsibility.

7. Care & Sustainability: How should I care for my Out of Africa - Jewelry? We recommend avoiding exposure to excessive moisture, harsh chemicals, and extreme temperatures to best care for your handcrafted jewelry. Gently clean your pieces with a soft, dry cloth. Specific care instructions may vary depending on the materials used and are often included with your purchase. Handle delicate items like waist beads with care to prevent breakage.

8. What are your sustainable practices? We are committed to sustainable practices by prioritizing fair partnerships with Kenyan artisans, encouraging the use of natural and recycled materials, minimizing waste, and contributing to the economic empowerment of our communities.

9. Returns & Exchanges: What is your return/exchange policy? Returns and exchanges for purchases made through our Etsy store are subject to Etsy's specific return and exchange policies. Please refer to our Etsy shop policies for detailed information.

10. Other Inquiries: How can I contact Out of Africa - Jewelry with more questions? You can contact us through the contact form on our website or by emailing: jackie@outofafrica.com. We'll do our best to respond to your inquiries promptly. Subject to Etsy's specific return and exchange policies. Please refer to our Etsy shop policies for detailed information.